Technological advances in healthcare happen at an amazing rate – the newest imaging devices or applications for genomic sequencing – and there is no end in sight. Other changes are having great effects on the industry, such as the advances in process and information management that enable hospitals and medical care centres to be more productive without sacrificing quality of care. Having medical data stored electronically gives us the freedom to rethink how best to organize the outpatient and emergency care facilities. Communication technology provides new options for remote disease management of chronic illnesses. Medical billing projects are also becoming more frequent with the technology to produce complete, accurate and timely invoices. Technology and process management together work for the benefit of all the healthcare stakeholders, patients, medical centres and insurance companies.