Back in 2004 I joined Piet van Abeelen to found R&G Iberia. Before that time I had the opportunity to travel the world working for General Electric, where I learned to observe things from the standpoint of the customer. I realized that every single process in business follows certain rules and those rules are not so different among processes, whatever industry you work for, whatever country you are in. I also understood that people’s behaviour influences the outcome of any process. Customer, processes, behaviour… that is what I enjoy helping our customers to understand; the path to achieve excellence starts with the customer, goes through controlling business processes, and becomes solid when organizational behaviours are changed.
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Excellence starts with the customer, continues by controlling processes, and it solidifies with behavioural changes in the organizations.”