Service and lead time improvement through outside-in approach
- Producer and supplier of airplane trolleys.
- Low-cost strategy enhanced with operational excellence strategy.
- Strong volume growth.
- Better service, reliable shorter lead times for its customers.
- More market share and price premium.
- More output, less inventory.
- On-Time delivery reliability improvement > 65%.
- Order-to-delivery lead time reduction with > 45%.
- >30% Labour productivity.
- Competitive advantage enabling price premium.
- New operating system: daily follow-up against standards (IDEX).
- Improved production planning across full process chain including engineering.
- Work standardisation at manufacturing.
- Variance-based metric on customer request and lead time to shift paradigms.
- Total Business Process is measured Outside-In.
- Coaching of operational leadership in daily use operating system.